– All pieces on our website are crafted per order, thus refunds are not accepted. This detail is clearly indicated on the individual pages of each piece.

Delivery:

– Your orders will be shipped within 2-3 working days. (Delivery times may vary for some special products. You can see the delivery times for the products from their detail pages.)

– The customs costs that may appear during international shipments belong to the buyer.

Return and Exchange:

– Within 7 days from the date of receival of the product, you can change the size and model once.

– You need to send an e-mail to hello@newarrivals.co to create an exchange request while specifying your reason of exchange. Make sure to specify your first and last name and order number in the e-mail header.

– Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.

– Your request for exchange will be answered via e-mail. Our DHL Express Return Label will be sent to you together with the address information of our head office for shipping.

– If you wish to ship your package back to us with a shipping company other than DHL Express, all shipping costs must be covered by you.

– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for change is approved.

– Pieces that have been tried on prior to being purchased at our store WILL NOT BE exchanged nor refunded.

– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.

Terms of Exchange:

– The exchange process is one time only. There can be no second exchange for the same order.

– All returning items must have their original tags and labels still attached without any damage. There is absolutely no exchange process for products that have lost authenticity.

– Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.

– Exchange requests for any products will not be accepted if visual traces or noticeable odor from perfumes, deodorant or other such products is detected.

– No exchanges will be made for free or promotional items sent as part of an order. In order to exchange any products in the set, all the products in the set must be sent together. They cannot be exchanged separately. In the case of sending a single product in the set, New Arrivals will not accept the exchange and will only exchange the order if all products are sent. 

– Return packages must be sent back in their original packaging to ensure safety of the product. Packages sent without their original packaging and or necessary extra safety measures will not be accepted for exchange.

– The package is the responsibility of the customer until it reaches the exchange address. New Arrivals assumes no responsibility for packages damaged or lost during shipping. Please ensure that your cargo is well packaged and shipped with a traceable, insured company.

 

Distance Sales Aggrement

 

ARTICLE 1 – PARTIES

1.1 VENDOR

 

TITLE: STYLEMİZO E-COMMERCE SERVICES INDUSTRY AND TRADE ANNOUNCEMENT COMPANY

ADDRESS: ESENTEPE MAH. BÜYÜKDERE CAD.  LOFT RESIDANCE NO: 201 INNER DOOR NO: 9 SHILI/ ISTANBUL

PHONE:

FAX :

EMAIL:

 

1.2. BUYER 

NAME/SURNAME/TITLE :

ADDRESS:

PHONE:

EMAIL:

 

ARTICLE 2 – SUBJECT

The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection and Distance Agreements Regulation No. 6502 published in the Official Gazette on 27.11.2014 regarding the sale and delivery of the product/products specified in Article 3 of the code, name, quantity and sales price invoice, which the CUSTOMER ordered electronically from the website newarrivals.co.

 

ARTICLE 3 – DESCRIPTION OF THE ISSUES RELATED TO THE PRODUCT, PAYMENT AND DELIVERY OF THE CONTRACTUAL SUBJECT

3.1 PRODUCTS

The main features of goods or services are located at newarrivals.co. The sales price listed about the products and announced on the site. Advertised prices and campaigns will remain valid until they are updated and changed. The prices announced on a period of time will be valid until the end of the specified period. All taxes of the goods or services subject to the contract are included in the sales price and published on the site.

3.2 DELIVERY SHAPE AND PLAN

Delivery Address :

Person to Deliver :

Invoice Information :

After the ordered products or products are supplied by New Arrivals, shipment will begin within 3-5 working days according to the category. 

3.3 LATE RATE

The products received will be paid for in advance or by credit card. Therefore, no late interest is applied by the SELLER.

 

ARTICLE 4 – GENERAL PROVISIONS

4.1. Newarrivals.co website declares that the basic qualities of the product in question, the sales price and form of payment including all taxes, and the delivery and its costs will be covered by the BUYER, the time of delivery and the full trade title, open address and contact information of the SELLER are read and accurately and fully informed and provide the necessary confirmation electronically.

4.2. The product or service subject to the contract shall be delivered to the BUYER or the person/organization at the address he/she indicates within the period described in the preliminary information on the website, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30-day period. Any shipping fees for the delivery shown in Article 3 will be covered by the SELLER and will not be reflected in the buyer's invoice for the order under the name of "Shipping Fee" and are included in the product price.

4.3. If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER shall not be held responsible for the refusal of the person/organization to be delivered.

4.4. The SELLER cannot be held responsible for any problems that the cargo company will encounter during the delivery of the product to the BUYER, due to the inability of the ordered product to be delivered to the BUYER. Even if it is not present at the buyer's address at the time of delivery, the SELLER will be deemed to have fulfilled its full and complete operation. Therefore, the BUYER will bear any damages arising from the buyer's late delivery of the product and the expenses incurred due to the fact that the product has been waiting at the cargo company and/or the return of the cargo to the SELLER.

4.5. If the payment for the contracted service(s) is made by the BUYER by credit card, any legal risk, including the unfair and unlawful use of the credit card by unauthorized persons, which may result from the differentness of the BUYER and the credit card holder or the person to whom the service will be offered, belongs to the BUYER. The BUYER acknowledges and undertakes that it will not make any claims to the SELLER in the event of any loss in the cases mentioned.

4.6. If repairs are requested about the product, the periods specified in the Consumer Law and related regulations shall be applied.

4.7. The SELLER may supply the BUYER with a different product of equal quality and price before the expiry of the contractual performance obligation, provided that it is based on a just cause.

4.8. If the SELLER cannot deliver the contracted product within the period due to force majeure or weather opposition that prevents transportation, such as interruption of transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the contracted product with its precedent if any, and/or postpone the delivery time until the blocking situation disappears. If the BUYER cancels the order, the amount paid will be refunded within 10 days according to the form of payment on the order.

4.9. The delivery of a collected order reserves the right for end users to change the intermediary carrier without providing any information, unless there is a temporary glitch.

4.10. If the bank or financial institution concerned does not pay the product price to the SELLER due to the unfair or unlawful use of the buyer's credit card, debit card and/or other payment systems offered on the Website by unauthorized persons due to the defect of the BUYER, it is mandatory to send the product to the SELLER within 3 (Three) days provided that the BUYER has been delivered to him/ her. In this case, the transportation costs belong to the BUYER.

4.11. After the package is received, it is deemed that the delivery company has done its duty properly. Therefore, packages found to be damaged during delivery should not be accepted and the report should be kept.

 

ARTICLE 5 PAYMENT RETURN PROCEDURE

 5.1. In cases where the BUYER exercised his right of withdrawal or where the product subject to the order could not be supplied for various reasons or where it was decided to refund the buyer by the decisions of the arbitral tribunal, the entire amount collected by the SELLER shall be refunded to the relevant bank within 14 (Fourteen) days after the order is canceled by the BUYER. The number of installments received by the Bank is made to the BUYER credit cards in the same installment. The reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the process of the banks, and it is not possible for the SELLER to intervene in any way regarding this issue.

5.2. Products that are requested for return or change should be placed in a separate package/ parcel and sent back so that they are not damaged in the cargo. Refunds or replacements will not be possible as damage to the original boxes of the products and the labels such as cargo affixed to them impair the authenticity and therefore resoldability of the products.

 

ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1. The consumer; In distant contracts related to the sale of goods, it has the right to withdraw from the contract by rejecting the goods without taking any legal and criminal responsibility within 14 days from the date of receipt and without any justification. However, some products on sale on our website are sewn to order and refunds are not accepted in these dresses. This statement is clearly stated in the detail pages of the relevant products. In distance contracts for service delivery, this period begins on the date of signing of the contract. If the contract specifies that the performance of the service must be performed before the 14-day period expires, the Customer may exercise the right of withdrawal until the date of the performance. The costs arising from the exercise of the right of withdrawal belong to the SELLER if the product is shipped with the Cargo company to which the SELLER is contracted.

6.2. In order to exercise the right of withdrawal, the SELLER shall be entitled to the 1st Edition of this Agreement within a 14-day period. It is necessary to be notified by fax, telephone or e-mail specified in article and the product must not be used in accordance with the provisions of the distance sales contract. 6. Within the scope of the right of withdrawal, the product is included in the distance sales contract. It must not have been used within the framework of the provisions of the Article. If the return product is returned with the cargo company to which the SELLER is contracted, the return shipment costs will be covered by the SELLER.

6.3. The boxes of the products to be returned within the 14-day period must be delivered in full and undamaged with the packaging. Within 14 days of these documents reaching the Seller, the product price is returned to the Customer.

6.4. If this right is exercised, the return of the original invoice with the sample of the cargo delivery report that the product delivered to the 3rd person or buyer is sent to the SELLER is mandatory. Vat and other legal obligations, if any, cannot be refunded if the original invoice is not sent.

 

ARTICLE 7 – PRODUCTS THAT CANNOT BE USED FOR WITHDRAWAL

Unless otherwise agreed by the parties, the consumer may not exercise the right of withdrawal in the following agreements,

1. a) Contracts for goods or services whose price varies due to fluctuations in financial markets and are not under the control of the seller or provider,

2. b) Contracts for goods prepared in accordance with the wishes or personal needs of the consumer.

3. c) Contracts for the delivery of goods that may deteriorate quickly or may expire.

ç) From goods whose protective elements such as packaging, tape, seals and packages have been opened after delivery; contracts for the delivery of those whose return is not suitable for health and hygiene.

1. d) Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.

2. e) Contracts for books, digital contents and computer consumables offered in a material environment if protective elements such as packaging, tape, seals and packages are opened after the delivery of the goods.

3. f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.

4. g) Contracts for accommodation, goods transportation, car rental, food and beverage supply and leisure time for entertainment or recreation purposes, which must be made on a specific date or period.

ğ) Services performed instantly electronically or contracts for intangible goods delivered instantly to the consumer.

1. h) Contracts for services that have been started with the approval of the consumer before the expiration of the right of withdrawal

 

ARTICLE 8 – COMPETENT COURT

Turkish Law applies in disputes arising from the implementation of this Agreement and the Istanbul (Central) Courts and Executive Directorates are authorized.

This Agreement has been read, accepted and confirmed by the parties electronically. In matters not regulated in this Agreement, the provisions of the Law no. 6502 on Consumer Protection and related legislation shall be applied. In the event of an order, the BUYER shall be deemed to have accepted all the terms of this agreement.

SELLER : STYLEMİZO E-COMMERCE SERVICES INDUSTRY AND TRADE ANNOUNCEMENT COMPANY

BUYER:

HISTORY:

 

Preliminary Information Form

 

SERVICE PROVIDER INFORMATION

Service Provider Title:

Service Provider Mersis No: .....................

Service Provider Address:

Call Center: ......................

 

BUYER INFORMATION

Recipient's Name/Title: ...................

Recipient's Open Address: ................

Recipient's Phone: ....................

Recipient's Email Address: ..................

Cargo Company to Send to Seller on Return: ...................

 

Within the scope of this Preliminary Information Form, the Buyer is informed about the details of his order and the Buyer must approve the distance sales contract in accordance with the Distance Contracts Regulation regarding the electronic purchase of goods or services. Buyer, Preliminary Information Form and Information on Distance Sales Agreement .......... Located...................... page. However, after the Buyer's order and payment steps are completed, buyer cannot change the details of the order. The Pre-Information Form and Distance Sales Contract are recorded by the Service Provider for the period stipulated in the legislation, during this period, at any time.............. will be able to access the texts from the page.

 

The privacy rules specified by the Service Provider in the Membership Agreement to which the Buyer is a party apply.

 

Payment Terms:

Total service cost excluding shipping: ...................

Shipping Fee: ...............

Total Cost Including Shipping: ..................

Payment Method and Plan: ........................

Interest Received: ....................

Interest rate used in finance charge account:......................

The Terms of Delivery shall be applied as specified on the product page.

 

Terms of Delivery:

.............................’ in service will be provided within 3 working days after ordering the goods or services by the Buyer.

 

THE SERVICE FEE IN QUESTION IS CHARGED BY THE BUYER ON 1 100 1000 1000 10000S IN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE BUYER FINANCIAL/SERVICE TO THE SERVICE PROVIDER, THE PRODUCT PRICE WILL BE DEEMED TO HAVE BEEN PAID TO THE SELLER.

 

RIGHT OF WITHDRAWAL

Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of purchase in transactions related to the sale of goods/services without any legal or criminal responsibility and without any justification. The buyer may also exercise the right of withdrawal in the period 1000 up to the delivery of the goods/services.

The buyer has the right to withdraw .................. Located......... through "......."  link. The Buyer must complete the return request form on the relevant page and receive the seller's return address information and notify the request to return the goods/stop the purchase of services within 10 (ten) days from the date of use of the right of withdrawal. Along with the goods, the invoice, the box of the goods, the packaging, standard accessories, if any, and other products gifted with the goods must be returned completely and undamaged. The buyer must use the product in accordance with its operation, specifications and instructions for use during the withdrawal period.

 

As long as the buyer sends the goods he/she will return to the Seller with the contracted cargo company stipulated by the Seller specified in the Preliminary Information Form, the return cargo price belongs to the Seller. Seller is not responsible for the return cargo price and the damage that the goods will suffer during the shipping process if the Seller sends the goods that the Buyer will return with a cargo company other than the contracted cargo company specified in the Preliminary Information Form.

Within 14 (fourteen) days of Buyer's exercise of the right of withdrawal (provided that the request to stop the goods/services is returned through the carrier specified by seller for return), all payments made by Buyer to the Seller or Service Provider regarding the relevant goods or services shall be refunded to buyer in accordance with the payment instrument used to purchase and without any costs or obligations to the consumer and at once. For purchases made using credits, the product price will be refunded to the account associated with the credit in cases where the right of withdrawal is duly exercised.

 

In the event that there are justified reasons for the non-refundability of the goods/non-stopping of the service, the Seller may supply the Buyer with goods/services of equal quality and price before the performance period in the contract expires. If the seller believes that the performance of the goods/services has become impossible, he shall notify the Buyer within 3 (three) days from the date of learning. In this case, Seller will return the paid price and documents, if any, to buyer within 14 (fourteen) days. As long as the buyer sends the goods/services to the Seller with the contracted cargo company specified in the pre-information form, the return cargo price belongs to the Seller. Seller is not responsible for the return cargo price and the damage the goods will suffer during the shipping process if the Seller sends the goods that the Buyer will return with a cargo company other than the contracted cargo company stipulated for the return.

 

WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

In accordance with the legislation, buyer may not exercise his right of withdrawal if:

• In contracts for goods or services whose price varies due to fluctuations in financial markets and are not under Seller's control (e.g. products in the category of jewellery, gold and silver);

• In contracts for the delivery of goods prepared in accordance with buyer's wishes or expressly his personal needs, which are ineligible for repatriation and are in danger of deteriorating quickly or may expire;

• From goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is not suitable for health and hygiene;

• In contracts for goods that are mixed with other products after delivery and cannot be sorted by nature;

• In contracts for books, audio or video recordings, software programs and computer consumables offered by the buyer in a material environment provided that protective elements such as packaging, tape, seals and packages have been opened;

• In contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement;

• In contracts for accommodation, goods transport, car rental, food and beverage supply and leisure time for entertainment or recreation purposes, which must be made on a specific date or period;

• In contracts for the performance of betting and lottery-related services;

• In contracts for services that are started to be performed with the approval of the consumer before the expiration of the right of withdrawal; and

• In contracts related to services performed instantly electronically and non-material goods delivered instantly to the consumer (gift card, gift certificate, vouchers replacing money and so on).

 

The right of withdrawal shall not be exercised in terms of goods or services that have been excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumables delivered to the Buyer's residence with regular deliveries of the Seller and services in areas such as travel, accommodation, restaurateurship, entertainment sector).

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

DISPUTE RESOLUTION

The responsibility for the goods or services sold within the scope of the Law on Consumer Protection no. 6502 and the Regulation on Distance Contracts belongs to the Seller himself. However, Buyers may submit their complaints about the goods and services they purchase to Sellers directly or through the Service Provider. If the complaint is forwarded to the Service Provider, the Service Provider will provide all possible support to resolve the issue.

The business is involved in any disputes related to this Agreement; Turkish Law applies and istanbul (Central) Courts and executive offices are authorized.