CARGO
How much does it cost to ship?
Our cargoes are free throughout Turkey. International shipping fees are calculated automatically at checkout.
Do you have shipments abroad?
We ship internationally. Shipments are shipped via DHL Express.
I received an e-mail from my cargo, but I haven't received my product yet, so what should I do?
From the shipping tracking number we sent you, we can ask you where your shipment is
you can find out. For more detailed information, please send an e-mail to hello@newarrivals.co.com.
PAYMENT
What are the payment methods?
You can pay domestically by credit card and wire transfer options. If shopping internationally, you can use credit cards, Apple Pay and Google Pay as forms of payment.
PRODUCT
How do I find the right size without trying?
You can easily find your own body through the "Body Table" and product descriptions on the product pages.
What should I pay attention to when receiving the product?
Packages that you believe are damaged during shipping
open and check in front of the cargo authority. If there is any damage to the product
do not receive the product by submitting a report to the cargo company, if any.
What are the Exchange and Return conditions for products purchased from showroom?
In the products you pre-order from the showroom, the change is made only once, provided that you replace the product with a different model or size.
Are the sold-out products replenished?
Limited edition parts are also mentioned in the product descriptions. Limited
there will be no replenishment of the products produced in the number.
The product you like is finished but looks like "Soon Back in Stock"
click on "Let Me Know" and leave your e-mail address.
You will be notified by e-mail when you enter the product stock again.
ORDER
How can I track the status of my order?
If you have signed up to our website before making your purchase, you can track the status of your order on your Account page.
My order has been shipped. How can I check its status?
You can track your order with the cargo tracking code sent to the e-mail address you ordered with.
I've placed my order. What happens next?
Your order will be shipped within 1-7 working days. (Shipping time may vary with some specialty products. You can see the delivery times for the products from the product detail page.)
If you want to receive your order from showroom, just mark the "In-Store Delivery" option.
Order times vary according to the product included in the collection
Shows. You can see the delivery time when completing your order.