SERVICE PROVIDER INFORMATION

Service Provider Title:

Service Provider Mersis No: .....................

Service Provider Address:

Call Center: ......................

 

BUYER INFORMATION

Recipient's Name/Title: ...................

Recipient's Open Address: ................

Recipient's Phone: ....................

Recipient's Email Address: ..................

Cargo Company to Send to Seller on Return: ...................

 

Within the scope of this Preliminary Information Form, the Buyer is informed about the details of his order and the Buyer must approve the distance sales contract in accordance with the Distance Contracts Regulation regarding the electronic purchase of goods or services. Buyer, Preliminary Information Form and Information on Distance Sales Agreement .......... Located...................... page. However, after the Buyer's order and payment steps are completed, buyer cannot change the details of the order. The Pre-Information Form and Distance Sales Contract are recorded by the Service Provider for the period stipulated in the legislation, during this period, at any time.............. will be able to access the texts from the page.

 

The privacy rules specified by the Service Provider in the Membership Agreement to which the Buyer is a party apply.

 

Payment Terms:

Total service cost excluding shipping: ...................

Shipping Fee: ...............

Total Cost Including Shipping: ..................

Payment Method and Plan: ........................

Interest Received: ....................

Interest rate used in finance charge account:......................

The Terms of Delivery shall be applied as specified on the product page.

 

Terms of Delivery:

.............................’ in service will be provided within 3 working days after ordering the goods or services by the Buyer.

 

THE SERVICE FEE IN QUESTION IS CHARGED BY THE BUYER ON 1 100 1000 1000 10000S IN THE SCOPE OF THE PAYMENT PROTECTION SYSTEM. BY PAYING THE PRICE OF THE BUYER FINANCIAL/SERVICE TO THE SERVICE PROVIDER, THE PRODUCT PRICE WILL BE DEEMED TO HAVE BEEN PAID TO THE SELLER.

 

RIGHT OF WITHDRAWAL

Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of purchase in transactions related to the sale of goods/services without any legal or criminal responsibility and without any justification. The buyer may also exercise the right of withdrawal in the period 1000 up to the delivery of the goods/services.

The buyer has the right to withdraw .................. Located......... through "......."  link. The Buyer must complete the return request form on the relevant page and receive the seller's return address information and notify the request to return the goods/stop the purchase of services within 10 (ten) days from the date of use of the right of withdrawal. Along with the goods, the invoice, the box of the goods, the packaging, standard accessories, if any, and other products gifted with the goods must be returned completely and undamaged. The buyer must use the product in accordance with its operation, specifications and instructions for use during the withdrawal period.

 

As long as the buyer sends the goods he/she will return to the Seller with the contracted cargo company stipulated by the Seller specified in the Preliminary Information Form, the return cargo price belongs to the Seller. Seller is not responsible for the return cargo price and the damage that the goods will suffer during the shipping process if the Seller sends the goods that the Buyer will return with a cargo company other than the contracted cargo company specified in the Preliminary Information Form.

Within 14 (fourteen) days of Buyer's exercise of the right of withdrawal (provided that the request to stop the goods/services is returned through the carrier specified by seller for return), all payments made by Buyer to the Seller or Service Provider regarding the relevant goods or services shall be refunded to buyer in accordance with the payment instrument used to purchase and without any costs or obligations to the consumer and at once. For purchases made using credits, the product price will be refunded to the account associated with the credit in cases where the right of withdrawal is duly exercised.

 

In the event that there are justified reasons for the non-refundability of the goods/non-stopping of the service, the Seller may supply the Buyer with goods/services of equal quality and price before the performance period in the contract expires. If the seller believes that the performance of the goods/services has become impossible, he shall notify the Buyer within 3 (three) days from the date of learning. In this case, Seller will return the paid price and documents, if any, to buyer within 14 (fourteen) days. As long as the buyer sends the goods/services to the Seller with the contracted cargo company specified in the pre-information form, the return cargo price belongs to the Seller. Seller is not responsible for the return cargo price and the damage the goods will suffer during the shipping process if the Seller sends the goods that the Buyer will return with a cargo company other than the contracted cargo company stipulated for the return.

 

WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

In accordance with the legislation, buyer may not exercise his right of withdrawal if:

• In contracts for goods or services whose price varies due to fluctuations in financial markets and are not under Seller's control (e.g. products in the category of jewellery, gold and silver);

• In contracts for the delivery of goods prepared in accordance with buyer's wishes or expressly his personal needs, which are ineligible for repatriation and are in danger of deteriorating quickly or may expire;

• From goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; in contracts for the delivery of those whose return is not suitable for health and hygiene;

• In contracts for goods that are mixed with other products after delivery and cannot be sorted by nature;

• In contracts for books, audio or video recordings, software programs and computer consumables offered by the buyer in a material environment provided that protective elements such as packaging, tape, seals and packages have been opened;

• In contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement;

• In contracts for accommodation, goods transport, car rental, food and beverage supply and leisure time for entertainment or recreation purposes, which must be made on a specific date or period;

• In contracts for the performance of betting and lottery-related services;

• In contracts for services that are started to be performed with the approval of the consumer before the expiration of the right of withdrawal; and

• In contracts related to services performed instantly electronically and non-material goods delivered instantly to the consumer (gift card, gift certificate, vouchers replacing money and so on).

 

The right of withdrawal shall not be exercised in terms of goods or services that have been excluded from the scope of the Distance Contracts Regulation (foodstuffs, beverages or other daily consumables delivered to the Buyer's residence with regular deliveries of the Seller and services in areas such as travel, accommodation, restaurateurship, entertainment sector).

The cancellation and return conditions of such goods and services offered for sale in the holiday category are subject to the practices and rules of each Seller.

DISPUTE RESOLUTION

The responsibility for the goods or services sold within the scope of the Law on Consumer Protection no. 6502 and the Regulation on Distance Contracts belongs to the Seller himself. However, Buyers may submit their complaints about the goods and services they purchase to Sellers directly or through the Service Provider. If the complaint is forwarded to the Service Provider, the Service Provider will provide all possible support to resolve the issue.

The business is involved in any disputes related to this Agreement; Turkish Law applies and istanbul (Central) Courts and executive offices are authorized.